Refund policy

Returns and refund policy

Last updated: 9 October 2026.

Changing your mind

If you buy as a consumer online, you may cancel without giving a reason. Tell us at any time before delivery or within 14 days starting on the day after you receive the goods. For goods in one order delivered separately, the period starts on the day after you receive the last item.

Email hello@tabprotools.com or write to TAB Pro, 18 St Nicholas Street, Bristol, BS1 1UB, United Kingdom. A clear statement that you wish to cancel is sufficient. The optional form below can be used, but is not compulsory. You do not need to wait for our approval to exercise your cancellation right.

Send the goods back within 14 days after telling us you are cancelling. You pay the direct cost of return postage for a change-of-mind return. Return goods to TAB Pro, 18 St Nicholas Street, Bristol, BS1 1UB, United Kingdom.

Please pack returns securely and keep proof of posting. Original packaging is helpful but is not a condition of your statutory cancellation right. You may inspect the goods as you would in a shop. We may deduct an amount for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge a restocking fee.

Change-of-mind refunds

For a cancelled whole order, we refund the goods and the standard outward delivery charge. Any additional cost of a more expensive delivery option is not refundable. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

We refund within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods have been supplied, we refund within 14 days after being told of your cancellation. If we offer to collect the goods, we refund within 14 days after being told of the cancellation and do not withhold it pending collection.

Business purchasers

We voluntarily offer business purchasers the same change-of-mind cancellation window, return deadline, postage responsibility and refund terms described above. This is a contractual benefit for business purchases, distinct from the statutory cancellation rights available to consumers.

Faulty, damaged or incorrectly supplied goods

Contact us at hello@tabprotools.com with details of the problem. TAB Pro covers reasonable return costs for faulty or incorrectly supplied goods. Contacting us first helps us arrange a suitable return; it does not limit your legal rights.

Consumer goods must be of satisfactory quality, fit for purpose and as described. Where these requirements are not met, consumers normally have a short-term right to reject within 30 days and receive a refund. After that, repair or replacement rights may apply, followed where appropriate by a price reduction or final rejection. These remedies are subject to the circumstances and applicable law, not just this policy’s change-of-mind window.

A refund following a valid consumer rejection will be made without undue delay and within 14 days after we agree that you are entitled to it. We do not limit consumer fault claims to 30 days or require original packaging to exercise statutory rights. Business purchasers retain their applicable legal and contractual rights. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded.

Optional cancellation form

To: TAB Pro
18 St Nicholas Street, Bristol, BS1 1UB, United Kingdom
hello@tabprotools.com

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:

Goods:
Order number, if available:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:

Delete whichever does not apply.